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SHAPEIT _ Returns, Refunds & Shipping

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

On average it takes 3 days to process orders however it can occasionally take up to 7 days.  Orders are shipped as soon as they have been processed. The shipping time depends on your location, but can be estimated as follows:
 

USA: 6-​11 business days
International: 4-21 business days

Average shipping time is 12 business days

WILL I HAVE TO PAY ADDITIONAL COST FOR CUSTOMS?

An additional customs and/or tax fees can occur on international orders. This fee is not in our control and is assessed by your local customs office.

 

Customs policies vary widely for every country, so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

We are unable to give estimates as to cost, as this depends on your country's custom and tax laws, as well as external factors such as package weight.

WHERE IS MY ORDER SHIPPED FROM?

Most of our products are stored in warehouses in Europe, America and Mexico. Where your order is shipped from depends on a number of factors, such as product stock and your region. Your order will be shipped from the closest warehouse to your region/location. And remember, no matter where your order is shipped from, shipping is always free.

I HAVE NOT RECEIVE MY ORDER

Before getting in touch with us, please help us out by doing the following:

  • Check your shipping confirmation email for any mistakes in the delivery address.

  • Ask your local post office if they have your package.

  • Stop by your neighbors in case the courier left the package with them.

 

Alternatively you can email us at shop@shapeitservices.com but please ensure you have completed the above steps first. See below for more information.

CLICK THE ICON FOR FURTHER INFORMATION

ORDER CHANGES

 

 

Unfortunately you cannot cancel an order once it has been placed. Once you have placed an order, you will be unable to change factors such as shipping address and method, item, item size and delivery address. To ensure this process goes as smooth as possible, please take time to enter your information correctly. 

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